In order for us to unblock your system you must have a green System Status button with the following in the System Status page:

Transmit Status: Transmitter ready. (TxCode 8)
Receive Status: Receive operational. (RxCode 5)
Software Download Status: All files are up-to-date.
Commission Status: Commissioned [Keys updated]

If any of the above is different please contact Technical Support, otherwise please fill in the form and submit it.

Customer Information
  • First Name:  Surname:  Email:
System Information
  • Site ID:  Serial Number:
System Status
  • Signal Strength:  TxCode:  RxCode:
Enter Code*: