1.) Assemble the non-penetrating mast mount. Just match the numbers with the corresponding numbers and the letters with the corresponding letters (1-1, 2-2, ... A-A, B-B, ...).

2.) Mount the AZ/EL on the non-penetrating mast mount. The dish assembly instructions are in the AZ/EL box.

3.) Attach the reflector. The hardware for this is in the AZ/EL box. Attach the feed arms to the reflector.

4.) Attach the bell horn to the radio. The bell horn is in the Feed Arms box.

5.) Attach the radio to the feed arms (the left image below is the radio assembly for the HX50 and all HN modems, whereas the right image is for the HX200).

6.) Look at the RG6 cable. One strand of the cable has writing on it. Designate one strand as the transmit (Tx) cable and one strand as the receive (Rx) cable. The Rx cable connects to the LNB (rectangular box on top of the radio). The Tx cable connects to the back of the radio on the left connector (IFL).

7.) Run your RG6 cables into the building and attach them to the modem. The Rx cable goes to the SAT.IN connector and the Tx to the SAT.OUT.

8.) Connect the power supply.

9.) Given that your mast mount is leveled, set the rough angles on the antenna (dish). Enter your coordinates below to calculate those angles:

Latitude: degrees minutes, Longitude: degrees minutes
Dish Azimuth: degrees true North or degrees magnetic North
Polarization: degrees (The pictrure above illustrates a negative (-)44 degrees angle)
Elevation: degrees (The picture below illustrates a 36 degrees elevation angle)
If your mast mount is not leveled then you have to adjust the elevation angle accordingly.

10.) Connect your computer to the LAN port of the modem using the Ethernet cable that is provided.

11.) Change your IP address to with subnet mask
Mouse over the corresponding name, to display the steps for your operating system:
  • MS Windows XP
    • a.) Click Start and then Control Panel.
      b.) Click on "Network Connections" (if your control panel is switched to the Category View, click on "Network and Internet Connections" first).
      c.) Right click on "Local Area Network" and select properties.
      d.) In the new window scroll down to "Internet Protocol (TCP/IP)" and double click on it.
      e.) Select "Use the following IP address:"
      f.) Input in the IP Address field, in the Subnet mask field and leave all other fields blank.
      g.) Close out by selecting OK to both windows.
  • MS Windows Vista or Seven
    • a.) Click Start and then Control Panel.
      b.) Click on "Network and Sharing Center" (if your control panel is not switched to the Classic View click on "Network and Internet" first) and then click on "Manage network connections" which is on the left frame.
      c.) Right click on "Local Area Network" and select properties.
      d.) In the new window scroll down to "Internet Protocol Version 4 (TCP/IPv4)" and double click on it.
      e.) Select "Use the following IP address:"
      f.) Input in the IP Address field, in the Subnet mask field and leave all other fields blank.
      g.) Close out by selecting OK to both windows.
  • Apple MAC OS
    • a.) Click on the Apple Menu, choose System Preferences.
      b.) Click on Network. If Network settings are grayed out, click on the lock icon in the lower left corner of the panel to enter admin password. If the area is not grayed out, proceed to d.)
      c.) The administrative name field will default to the primary administrator defined during initial set up. Enter the primary administrator password, or enter name and password for an alternate administrator account. Click OK.
      d.) Choose the Ethernet port by clicking on the double arrows next to the Show field. Select Built-in Ethernet.
      e.) In the Configure field, click on the double arrow next to the field and choose Manually.
      f.) Input in the IP Address field, in the Subnet mask field and leave all other fields blank.
      g.) Click the Apply Now button, and close Network Preferences with the close box in the upper left hand side of the window, marked with a red "x".

12.) Login to the modem via telnet*. Do this by following these steps:
  a.) Click Start and then Run. Type: cmd and press enter.
  b.) In the new window type: telnet 1953 and press the return key. You should normally see the "Main Menu ( for options):" prompt. You are now logged in the modem's console.
  c.) Run the "rd" command (just type: rd and press enter).

* If you have Windows Vista you need to enable the telnet client utility first:
    i. Click Start then select Control Panel.
    ii. Select Programs and Features.
    iii. Select Turn Windows features on or off.
    iv. Select the Telnet Client option.
    v. Click OK.
    vi. A dialog box will appear to confirm installation. The telnet command should now be available.

13.) Navigate to, click on the Installation menu and then on Setup. You may have to disable your browser's pop-up blocker.

On the new window that will pop-up, click on VSAT Manual Commissioning.
Another window will pop-up again, this is where you input the VSAT parameters that you will find on the remote parameters excel file, which you need to contact technical support to obtain.
You then click on the Save Configuration button and reset the modem.

14.) Once the modem comes up, navigate to again. This time click on the Config Params link under Installation and make sure that the parameters you see there, are the same as those you entered earlier. If they're not, power off the modem, unplug the Rx coaxial cable from the SAT.IN connector, power on again and repeat steps 12.) and 13.) again.

Please ALWAYS mind to unplug the power cord before you unplug or replug any coaxial cable and then replug it.

15.) Once you have verified that you have entered the correct values, you are ready to aim your antenna (dish) to the satellite and lock on to it. If you don't have a sat meter, you need to have your computer near the antenna or someone else that you can talk to directly, who will be looking at your computer. Navigate to and make sure that the frequency reading is 1595MHz. The frequency changes every 30 seconds so refresh the page and once you see it changing back to 1595MHz navigate to This is your signal strength. By opening that page the modem stops changing frequencies, so you can start the aiming procedure. If you open the signal meter page during the time that the frequency reading on the SYstem Info page is not 15959MHz, you won't be able to aim the antenna, so please open the System Info page on a new window (without closing the singal meter window) and check the frequency. If it's not 15959MHz, close both windows, power cycle the modem and reapet this step.

16.) Make sure again that have adjusted the dish with the angles you calculated on step 9.)
Now look at the signal meter on your computer. The page auto-reloads so when you adjust the antenna the value should be automatically adjusted as well. Please mind that it takes some time (about 2 seconds) for the value to be adjusted so only make small steps when aiming the dish and wait for it.
You need to get a value of 31 and above to lock on to the correct satellite. In any case you should fine tune your dish to reach the optimum value. Do the following:
  a.) Holding the elevation and polarization stable, adjust the azimuth. Try turning the dish in very small adjustments and for about 10 degrees east until you have at least 31 on the signal strength. If you didn't manage to find the satellite on that direction, try turning the dish to the west 10 more degrees. Stop at the optimum (higher) value.
  b.) Now hold the azimuth and polarization stable and adjust the elevation. Same logic here as well. Very small adjustments going both up and down until you get the higher value. Repeat step a.) with every new elevation angle you set.
  c.) The last step is to hold the elevation and azimuth stable and adjust the polarization. Very small adjustments again, clock and counterclockwise till you get the higher value.
Do a full cycle of the steps a couple of times.
You should now eventually have a value of about 80.

17.) It's now time to check if everything is working correctly. Once the modem locks on the satellite a certain auto-activation procedure takes place. This includes transmitter ranging and downloading of software and keys. Navigate to and click on System Status. This page indicates the current status of your system. Everything works great if:

Signal Strength: is about 80
Transmit Status: is Transmitter ready. (TxCode 8)
Receive Status: is Receive operational. (RxCode 5)
Software Download Status: is All files are up-to-date.
Commission Status: is Commissioned [Keys updated]

If you get a TxCode 7 message, please reset the modem and reboot your computer. Navigate again to the System Status page and give the modem enough time to complete its auto-activation procedure. The page auto-reloads so you can see the changes occur. First wait to see the Transmit Status changing to TxCode 8. You'll then see the Software Download Status indicating "Waiting for first heartbeat message". This can take up to 15 minutes without any change. When the modem receives that heartbeat, it will start the downloading procedure and eventually the Software Download Status will change to "All files are up-to-date." and the Commission Status to "Keys updated". The whole procedure can take up to 20 minutes so please be patient.

18.) Your site is currently blocked. Navigate to our VSAT Unblock Request page, fill the form out and submit it. We will then unblock your site. This can take up to a couple of days depending on the day you'll submit it.

19.) You now have to configure your computer to be able to use the service. Depending on your service (HX or HN) you will be given an 8 (HX systems) or 16 (HN systems) IPs network subnet, but only 6 or 13 of them respectivelly are usable. You have already configured the first one on your modem. So that leaves you with 5 or 12 more. If you are planing on connecting only one computer, then all you have to do is repeat step 11.) and on e.) select "Obtain an IP address automatically" and "Obtain DNS Server address automatically".
If you're planing on connecting no more than 5 or 12 computers, you need to get a 5 or 8 port switch, connect it to the modem via the Ethernet cable that is provided and connect all other computers to the switch. You can again configure them to automatically obtain IP and DNS.
In case you want to connect more than 5 or 12 computers, you have to introduce a router to your system.